ALL orders are Non-Refundable. We take great care to ship your package in a manner that helps protect your boxes of stones. An Insurance option is available with purchase and we strongly recommend you choose it to protect your packages from theft and/or loss. If your ice box is broken during shipping we will replace it as a courtesy. You must fill out a claim form here and submit supporting pictures of the damages with the claim.
What to do if your order is incorrect. We apologize for any errors! Please email us Hello@thebabysbooty.com to notify us of the oversight and attach supporting photos of the items you received. We will contact you with further and/or return instructions.
Digital items are Non-Refundable. Your download link shows on the order confirmation page. Alternatively, your download link will be automatically emailed to you. Please be sure to check your spam/junk folder. If you still can not find the email we will re-send it to you.
IF your package is LOST or STOLEN and you wish to file a claim or need more information on coverage, click the link below.
